Broadway Relocation Services Pvt. Ltd.
About Broadway Relocation Services Pvt. Ltd.
Broadway Relocation Services are providers of a total packing and removal service.
They handle national and international moves, and are specialized in relocating pets and arts as well.
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My initial experience with them were good upto packing & moving my items from my house in Bangalore to Portland, USA
Shipped date: Dec 14, 2019
After that there were no updates from them and had to periodically follow-up. No documentations like BOL, Insurance documents etc they provided.
Early March 2020, received call from local shipper in Florida, my shipments are received & we will deliver in one or two days after paying USD 1503.
I was told by [name removed by Sirelo] in Broadway both in writing and whatsapp messages that i should expect to pay approx USD300 on arrival.
Tried to challange them but with no options end-up paying them USD 1503.
Escalated the issue with http://iamovers.org/ where broadway is a member and Federal Maritime Commission.
Upon received there my sofa set were damaged and two other boxes contents. Filed an insurance claim with Tata AIG and Broadway is not co-operating with providing documentations to complete the claim.
I would not recommend Broadway to anyone based on my experience with them.
She writes review on 18th Apr’2020 and accepts as per email below on 23rd April’2020.
From: Renuka Sent: 23 April 2020 02:59
Dear Pradeep, Thank you for your reply. It was very clear and well explained. Can i ask you for a bill of leading and also the name of your partner's in new Zealand. Thank you. By the way the amount was paid as soon as possible. The delay was because I was in transit. This is for your information. Thanks and regards, Renuka
From:Broadway Sent: On Thu, 23 Apr 2020, 00:48 Dear Renuka Ji,Thanks for your mail and reaching me. The mail went to spam folder.Discussed with Ritu in detail. Please find below the the reply in Green.
From: Renuka Sent: 20 April 2020 15:14
Dear Pradeep, My name is Renuka. Your company Broadway relocation services Helped me move my domestic items from Chennai to Auckl and. I found your name in the LinkedIn. ....subsequently realised that you were the man in charge.
Thanks for reaching out to me.
Q.I choose your company reluctantly as it was based in Delhi but ritu who made the initial contact assured me that she would be the person. who would see me through process. she quoted me Rs 150000 for a door to door service which included clearing customs at both ends.
A.Thanks for choosing us and our HO is based in New Delhi but we have our office in 8 locations and we do regular business all over India. We have submitted quote for Door to Door services with inclusion and exclusion.
Q.A booking amount of 20000 was given. The good were removed from my house. The moment the goods left my house...Ritu was unwilling to answer my questions and direct me to Alok who wasn't in the scene. He Sent me a new invoice of Rs 215000. I was not happy but parted with the money as i felt I was in :a "ransom" situation..( what must someone do in this situation??!!)
A. You were quoted 7-8 cbm and volume has gone high by additional 1 cbm and this volume increase has been communicated to while packing. (Final Volume 9.543 cbm) You have paid quoted amount, increase in volume charges,Insurance and tax as per quote. There is nothing "ransom" which is unappropriated and unprofessional. Besides, you paid us after 15-20 days with many reminders, we did not charge you for storages.
Q.Now I hear the goods are in Auckland and YOUR agent the ones YOU contracted to work at this end have raised me a bill of $1400 which should be directed to you since they are picked by you. and clearing i paid for a door to door service.
A.We have submitted 2 page quote for door to door services with inclusion and exclusion. Our quote excludes:The quote excludes custom duties, taxes, DTHC, Quarantine, Disbursement fee, long carry if any, and parking permits if required. Delivery over 1st Floor.
Q.At the moment i have nothing to lose. I have seen other reviews along the same lines....and am very disheartened by it. It is making India and Indians look bad. I don't think its very professional of you if your company does this again and again.
A.If we are doing thousand jobs…..there are many many appreciation reviews, email and letter etc are there with us. We have done nothing as such and which is not mentioned in our quote. We are thorough professional and we are getting maximum reffral jobs from our existing clients.
Please advice. Regards, Renuka
A.We kindly request you to pay the immediately so that our partner can arrange to do clearance and pay the quarantine and port charges etc and arrange delivery of the goods, inorder to avoid any additional detention and demurrage charges.
Too nice until we paid them, things changed after that. Totally changed their statements and different commitments from different employees. We have to pay a lot more then the quote.
They never provide us with the insurance documentation. when we received the shipment 2 temples were into pieces.
After we sent all the photos to them they never communicated properly. many times they used abusive language as well which was shocking. After 3 months of argument they said we haven’t received any photos and now the time limit is passed for logged the claim for the insurance as if they would be going to pay from their pockets. Now they are not replying any of our emails as well as not picking our phone too.
Shameless people took advantage of people like us sitting that far.
Please do not deal with them if you love your money.
As per agreement we delivered goods at 2 places but client wanted delivery at 3 places. The client’s wife says she works in Australian Police and has right to use any kind of unparliamentary language and later preferred only talk to her husband.
They have recd. All the goods in tact and has given signed ok delivery receipt but after 45 days wanted to make false damage claim which we did not forward to Insurance. Both of them started calling every day and night. Lastly, we provided all the required documents for the insurance claims and asked them to go directly to insurance company and pursue for the claims. The Insurance company rejected their false claims.
In nutshell, the client first cheated their own companions and then started making false damage claim to Insurance.
Just wanted to let you know that we received our Shipment last week in Vancouver and we were able to safely get all the boxes home. We have unpacked all the boxes and all our items are intact, none of it is damaged. We wanted to thank you for all the support and help received from your end in shipping our things safely and securely. Thanks for all the good work.
since these are subject to strict checking and verification. He wanted to got all these items and in good quantity. In Spite of our repeated advice, he forced us to pack and said he is ready to wait for ASI (Archaeological Survey of India) certificate and must include in the shipment.
As a professional service provider, we put our hard and concerted effort and follow up, we could get ASI certificate in 2 months. He refused to pay any storage charges and we had to provide free storage of goods at our cost.
Secondly, when we moved the goods to customs and ASI certificate was submitted, the customs inspected and found many such statues, sculpture, curios, heritage artefacts and got suspicious of goods being exported. The Customs authority inspected all the goods and sent ASI certificate for verification which took another one and half month to receive the confirmation. For one and half month all port charges, detention and demurrages charges were paid by us and we cooperated client at every level and incurred huge loss in the job.
What he is writing is totally inhuman and inconsiderate and never cooperated us and never listen to our advice. Of course, it is very easy to blame vendor and not recognising vendor's sincere effort and absorbing costs and never shared or paid any single penny extra costs these reasons.
Besides, we have clearly mentioned in our quote that DTHC, Port charges, Inspection etc at Destination are excluded from quote and to be paid at actual at destination but the client started disputing and did not pay and made container hold later realised and paid.
The client was very demanding, adamant, very rude in behaviour to the service provider and always in threatening tone.